Privacy Policy & Data Protection (POPIA)

Last Updated: March 10, 2026

ShaRique Skin is committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and relevant provisions of the Consumer Protection Act (CPA) of South Africa.

This policy applies to all users who access or purchase products through the ShaRique Skin website.

1. Information Officer & Contact Details

In accordance with POPIA requirements, ShaRique Skin has appointed an internal Information Officer responsible for overseeing the protection of personal data. For any privacy-related inquiries, requests for access, or deletion of personal information, please contact:

  • Email: info@shariqueskin.co.za

  • Response Time: We aim to respond to all privacy-related requests within a reasonable time in accordance with POPIA requirements.

  • Regulatory Oversight: If you believe your personal information has not been handled correctly, you may lodge a complaint with the Information Regulator South Africa.

2. Information We Collect

We collect only the information necessary to operate our e-commerce store and fulfill customer orders.

Personal & Transaction Data

When you place an order, we may collect your full name, shipping address, contact phone number, and email address. This information is shared strictly with our courier partner (The Courier Guy ) to arrange delivery.

Payment Information

Payments are processed through secure third-party gateways including PayFast and Yoco. All transactions are encrypted and processed externally. ShaRique Skin does not store or have access to your credit card details or bank login credentials.

Technical & Website Data

We automatically collect IP addresses, browser types, and device information to improve website performance, security, and user experience.

3. Cookies & Website Technologies

Our website uses cookies (including those required by the WoodMart theme) to maintain secure login sessions, enable shopping carts, and analyze traffic via Google Analytics. You may disable cookies in your browser, though it may affect site functionality.

4. How We Use Your Information

We use your data to process orders, communicate updates, and comply with legal requirements. ShaRique Skin does not sell or rent personal information to third-party marketers.

5. Third-Party Service Providers

Trusted providers (Hosting, Payment, and Logistics) process limited data on our behalf and are required to maintain strict security standards.

6. Data Retention

Order and transaction data are retained for up to five years to comply with South African accounting and tax obligations. Once obsolete, information is securely deleted.

7. Your Rights Under POPIA

You have the right to access, correct, or request the deletion of your personal information. You may also object to certain types of processing by contacting our Information Officer.

8. Submissions, Testimonials & Before-and-After Images

By voluntarily submitting reviews or “Before and After” photos, you grant ShaRique Skin permission to use the material for educational, research, or marketing purposes. Personal medical history or sensitive health data will never be disclosed without explicit written consent. Customers may request the removal of submitted content at any time.

9. Digital Products & Intellectual Property

Digital products, including e-books, training manuals, and downloadable guides, are delivered instantly upon purchase. Due to the nature of digital distribution, these products are strictly non-refundable. All digital content remains the intellectual property of ShaRique Skin and may not be redistributed or resold.

10. Returns, Refunds & Consumer Protection

In accordance with the Consumer Protection Act and the specialized nature of our inventory, the following terms apply:

A. Raw Ingredients

  • Strict No-Return Policy: Due to the risk of cross-contamination and the requirement for clinical stability, all raw ingredients (e.g., Glutathione, Kojic Acid, Mandelic Acid) are non-returnable once they have left our facility. We cannot guarantee the purity of these items once they have been in a third-party environment.

B. Formulated Skincare Products

  • Return Window: Customers may request a return within 7 days of delivery for formulated retail products.

  • Condition of Return: Returns are only accepted if the packaging is in its original condition.

  • Exclusions (Skin Reactions): While we provide detailed ingredient lists and educational guidance, we do not accept returns based on individual skin reactions. Skin sensitivity is highly subjective; we urge customers to perform a patch test as directed before full application.

  • Valid Grounds for Return: Returns are only authorized if the product arrives physically damaged, expired, or if the incorrect item was supplied.

C. Return Logistics

  • Return Shipping: The customer is responsible for return shipping costs and ensuring the item is packaged securely for transit back to our facility.

11. Security of Personal Information

We implement reasonable technical measures to protect data. However, no online transmission is 100% secure. Users are encouraged to protect their accounts with strong passwords.

12. Changes to This Privacy Policy

ShaRique Skin may update this policy to reflect changes in legal requirements. The updated version will always be published here with the revised “Last Updated” date.